Orange Business Services Delivers Collaboration and Contact Center Services for ZIM to Improve Customer Experience in Cargo Shipping

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PARIS–(BUSINESS WIRE)–ZIM Integrated Shipping has extended its contract with Orange Business Services for cloud-based contact center and collaboration services, including network connectivity and audio and web conferencing. This solution will continue to boost collaboration and productivity across 20 contact centers globally, resulting in an enhanced experience for ZIM’s customers.

ZIM is one of the largest carriers in the global container shipping industry, and Orange has a long-standing relationship with the shipping giant as its trusted partner to provide its worldwide corporate IT infrastructure. ZIM remains at the forefront of the carrier industry due to its ability to rapidly adapt to the shipping industry’s commercially changing models and emerging market needs. The contact center and collaboration services help ZIM differentiate itself in a market where high-quality customer experience is one of the main drivers for retention and satisfaction.

Leveraging cloud to transform the customer experience

Orange deployed Managed Contact

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Why bank ATM fees are now higher than ever (And what it could cost you)

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If you often grab cash from the closest ATM while you are out and about without paying attention to the fine print of the out-of-network ATM withdrawal fee— now is a great time to start.

Hopefully you are one of the more and more Americans who have stopped wasting money on these out-of-network fees, which is the price you pay to take your money out of an ATM that doesn’t belong to your bank. But if you are not, you should know that by remaining in the club you are now paying more than ever to get your hands on your own money.

The cost of the average out-of-network ATM withdrawal has reached a new record high of $4.72, according to the latest Bankrate.com Checking Account and ATM Fee Study released on Wednesday. This all-in fee, which includes the

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