Co Antrim Ooh and Aah Cookies celebrate five years in business with exciting customer offer for their expanding range

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A Co Antrim bakery has the recipe for success having increased their sales throughout the UK and Ireland by 75% during lockdown as they mark their fifth birthday.

Ooh & Aah Cookies, based in Ballyclare, is owned by Barbara-Anne McMullan and Ruth Armstrong and despite having ceased trading for five weeks at the beginning of lockdown, reopened in April, and has had phenomenal success since, with the in-demand cookies selling out every week.

The unique offering includes 7” and 12’’ Personalised Cookie Cards; Signature Stuffed Cookies and Limited Edition Cookies, with fun flavours including  The Snickerbocker Glory, The Lemon Meringue, The Milky Slay and The Jaffa Jookie.

Ruth said: “We have enjoyed steady growth over the last five years, however as a small team with young families, we felt that we had no option than to temporarily close at the beginning of lockdown.

“It didn’t feel like it at the

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Yeahka Announces 2020 Interim Results, Technology-enabled Business Services Realized Rapid Growth in Revenue and its Customer Base

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HONG KONG, Aug. 27, 2020 /PRNewswire/ — Yeahka Limited (“Yeahka” or the “Company”, Stock Code: 9923), the leading payment-based technology platform in China, is pleased to announce the unaudited consolidated results for the six months ended June 30, 2020 (the “Period” or the “Reporting Period”).

Mr. Luke Liu, Chairman of the Board, Chief Executive Officer and Executive Director of the Company, said: “In the first half of the year, the covid-19 Pandemic triggered offline merchants to jump-start their digitalization process and the demand for technology services among China’s small and micro sized merchants has been increasing rapidly. Guided by our mission to ‘continuously create value for merchants and consumers’, we focused on the needs of millions of small and micro merchants in China, using payment services as the entry point to strengthen our technology platforms, to provide merchants with comprehensive technology-enabled business services. We continued

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Yeahka Announces 2020 Interim Results, Technology-enabled Business Services Realized Rapid Growth in Revenue and its Customer Base, Business News

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HONG KONG, Aug. 27, 2020 /PRNewswire/ — Yeahka Limited (“Yeahka” or the “Company”, Stock Code: 9923), the leading payment-based technology platform in China, is pleased to announce the unaudited consolidated results for the six months ended June 30, 2020 (the “Period” or the “Reporting Period”).

Mr. Luke Liu, Chairman of the Board, Chief Executive Officer and Executive Director of the Company, said: “In the first half of the year, the covid-19 Pandemic triggered offline merchants to jump-start their digitalization process and the demand for technology services among China’s small and micro sized merchants has been increasing rapidly. Guided by our mission to ‘continuously create value for merchants and consumers’, we focused on the needs of millions of small and micro merchants in China, using payment services as the entry point to strengthen our technology platforms, to provide merchants with comprehensive technology-enabled business services. We continued

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How Customer Centricity Is at the Heart of this Fintech Org’s Cultural Reset

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Shaila Kuchibhotla’s approach to product is clear-eyed.

“My philosophy is as follows: Good products solve real customer problems, while also driving value for the business,” Kuchibhotla said.

It’s an ethos she’s aimed to implement since coming aboard Beyond Finance — which works with users to manage and resolve debt — in late 2019 as vice president of product management. Since joining the 400-plus fintech org’s Chicago hub, Kuchibhotla has helped navigate what she describes as a company-wide adoption of a more product-focused culture.

It’s a shift, she said, born out of a culture where the impact of employees’ efforts, while voluminous, wasn’t always necessarily evident. 

“Historically, there was a lot of work being done across the organization, but it wasn’t clearly aligned to company goals,” Kuchibhotla said. “The product team was at full capacity, but wasn’t really able to move the needle.”

In order to champion both product and customer,

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Box delivers solid earnings by growing existing customer accounts

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Shares in Box Inc. rose almost 9% in after-hours trading today after the company reported better-than-expected second-quarter financial results.

The cloud storage and file management company reported a profit before certain costs such as stock compensation of 18 cents per share on revenue of $192.3 million, up 11% from a year ago. Wall Street had forecast earnings of just 12 cents per share on revenue of $189.56 million.

Box said the company’s success was thanks to its focus on expanding and renewing deals with its existing customer base.

“Our focus is on growing existing accounts by driving add-on product options and seat expansions with Box Suites, as well as efficiently driving new logo acquisition in key markets,” Box Chief Executive Aaron Levie (pictured) said on a call with analysts.

Box said it had $364.9 million in deferred revenue as of July 31, up 10% from a year ago. Second quarter

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Bank’s COVID relief turned to financial pain for BMO customer, now reimbursed for her trouble

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a woman wearing a dress: Marissa Stowe's application to BMO's COVID-19 financial relief program led to almost five months of confusion as she was passed back and forth between numerous bank employees, while receiving calls from the bank's collection department and watching her credit score take a nose dive.


© Ben Nelms/CBC
Marissa Stowe’s application to BMO’s COVID-19 financial relief program led to almost five months of confusion as she was passed back and forth between numerous bank employees, while receiving calls from the bank’s collection department and watching her credit score take a nose dive.

The Bank of Montreal is waiving a Vancouver woman’s entire credit card balance and lowering her interest rate after a botched application to its COVID-19 financial relief program drove her further into debt. 

The problems started at the end of March, when Marissa Stower, 33, applied for a credit card payment deferral program with BMO shortly after being laid off from her job at a restaurant.

That application led to almost five months of confusion as she was passed back and forth between numerous bank employees, while receiving calls from the bank’s collection department and watching her credit score take a nose dive. 

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Trulieve Cannabis Corp (OTC:TCNNF) – Trulieve CEO Outlines Two Ways To Maintain Authentic Customer Relationships During COVID

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This special presentation from Trulieve comes from Benzinga’s Virtual Cannabis Capital Conference that took place on August 18. Click here for more coverage of this event with presentations from some of the top CEOs, investors and lenders in the cannabis space.

CEO of Trulieve Cannabis Corp. (CSE: TRUL)(OTCQX: TCNNF) Kim Rivers joined the Benzinga Cannabis Capital Conference to discuss how to continue delivering a positive customer experience during COVID-19.

Trulieve currently has 58 dispensaries nationwide with 56 locations open in the state of Florida. This is a state that is used to hurricanes so at the earliest beginnings of COVID, they got their preparedness team together to start planning across the entire organization. Clearly, this is a big effort. So even before all 56 stores were deemed essential, the Trulieve team asked themselves, ‘How can we, as a company, maintain our brand promises and relationships with our customers during this

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How Chat Banking is Transforming Financial Services Customer Experience

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The banking industry has seen a number of key technology advancements over the last several decades, as it has moved away from a brick-and-mortar strategy toward a more self-service-driven model.

• In the 1970s the rise of personal computers provided an alternative to traditional banking, though technology was still in its infancy
• In the 1980s, technology started to evolve, and ATMs were introduced – in addition to computer banking – as high-tech solutions to meet the needs of customers on the go
• The introduction of mobile phones in the 2000s brought consumers the ability to conduct mobile banking, accessing their account information and completing transactions on the go

So, the question we ask ourselves now is what’s the next step in the evolution of the banking customer experience?

The introduction of chat apps

The rapid evolution of smartphone technology and the rise of connected devices has led to

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Orange Business Services Delivers Collaboration and Contact Center Services for ZIM to Improve Customer Experience in Cargo Shipping

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PARIS–(BUSINESS WIRE)–ZIM Integrated Shipping has extended its contract with Orange Business Services for cloud-based contact center and collaboration services, including network connectivity and audio and web conferencing. This solution will continue to boost collaboration and productivity across 20 contact centers globally, resulting in an enhanced experience for ZIM’s customers.

ZIM is one of the largest carriers in the global container shipping industry, and Orange has a long-standing relationship with the shipping giant as its trusted partner to provide its worldwide corporate IT infrastructure. ZIM remains at the forefront of the carrier industry due to its ability to rapidly adapt to the shipping industry’s commercially changing models and emerging market needs. The contact center and collaboration services help ZIM differentiate itself in a market where high-quality customer experience is one of the main drivers for retention and satisfaction.

Leveraging cloud to transform the customer experience

Orange deployed Managed Contact

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Live Efficient: Customer aid continues as restrictions ease – Lifestyle – seacoastonline.com

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MANCHESTER — As the COVID-19 pandemic continues to evolve and New Hampshire slowly reopens, Eversource is reminding customers of the options and solutions available to support them during this uncertain time. The energy company continues to offer various ways to assist customers, including tips to help save money and energy, as well as a new COVID-19 Payment Program that allows customers up to 12 months to pay any past-due balances.

“As the pandemic continues to evolve and we all begin to adjust to a new normal, we’re here to help any customer facing financial hardship or uncertainty,” said Eversource Senior Vice President and Chief Customer Officer Penni Conner. “We recognize how challenging these times are and remain committed to supporting our customers as we navigate through this unchartered territory. Any customer who may have had a difficult time paying their energy bill because of the pandemic can take advantage of

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