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Last summer, my sister ended up with a $1,200 Delta First class ticket for the low cost of $19 because I paid for Freebird flight protection. I absolutely loved the protection the service offered for domestic itineraries and usually bought it for every low-cost carrier flight.
However, earlier this year with coronavirus wrecking havoc on the aviation industry, Freebird stopped offering its protection to the public as its business model was no longer sustainable with such unpredictability. That certainly doesn’t mean its technology is worthless and Capital One obviously thinks the same thing.
Earlier this week, Skift reported that Capital One acquired Freebird’s flight disruption technology and most of its staff are now working for Capital One.