Socialbakers acquired by customer engagement company Astute

Astute, a customer engagement platform headquartered in Columbus, Ohio, is announcing that it has acquired social media marketing company Socialbakers. The financial terms of the acquisition were not disclosed. Socialbakers…

COVID-19 Accelerates Insurance Digitalization to Meet Customer Demand: World InsurTech Report 2020

Adopting a new mindset, leveraging intelligent processes and collaborating with ecosystem partners will be crucial to meet rising business and customer needs Insurers must explore new ways to build capabilities…

How Customer Centricity Is at the Heart of this Fintech Org’s Cultural Reset

Shaila Kuchibhotla’s approach to product is clear-eyed. “My philosophy is as follows: Good products solve real customer problems, while also driving value for the business,” Kuchibhotla said. It’s an ethos…

Box delivers solid earnings by growing existing customer accounts

Shares in Box Inc. rose almost 9% in after-hours trading today after the company reported better-than-expected second-quarter financial results. The cloud storage and file management company reported a profit before certain costs such as…

Trulieve Cannabis Corp (OTC:TCNNF) – Trulieve CEO Outlines Two Ways To Maintain Authentic Customer Relationships During COVID

This special presentation from Trulieve comes from Benzinga’s Virtual Cannabis Capital Conference that took place on August 18. Click here for more coverage of this event with presentations from some…

How Chat Banking is Transforming Financial Services Customer Experience

The banking industry has seen a number of key technology advancements over the last several decades, as it has moved away from a brick-and-mortar strategy toward a more self-service-driven model.…