Global Customer Analytics Applications Market (2020 to 2024) – Featuring Adobe, Alphabet & Microsoft Among Others

The “Global Customer Analytics Applications Market 2020-2024” report has been added to ResearchAndMarkets.com’s offering.

The customer analytics applications market is poised to grow by $ 8084.20 million during 2020-2024 progressing at a CAGR of 15% during the forecast period.

The reports on customer analytics applications market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current global market scenario, latest trends and drivers, and the overall market environment. The market is driven by the need for improved customer satisfaction and adoption of customer analytics by SMEs.

The customer analytics applications market analysis includes end-user segment and geographic landscapes. This study identifies the AI-powered customer analytics as one of the prime reasons driving the customer analytics applications market growth during the next few years. Also, use of IoT data in

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Radial Hiring for 627 Seasonal Customer Care Jobs in Brunswick, Georgia; Offering Work From Home Options for the Holidays

Radial prioritizes safe working conditions with anticipated holiday ecommerce surge

BRUNSWICK, Ga., Sept. 15, 2020 /PRNewswire/ — Radial, a bpost group company, the leader in omnichannel commerce technology and operations, today announced its plan to bring on an additional 627 customer care workers in Brunswick, Georgia to support unprecedented ecommerce demand this holiday season. Seasonal workers will be responsible for addressing key customer issues that drive sales and satisfaction during the holiday season while communicating with customers across multiple channels such as phone, chat, and social media.

(PRNewsfoto/Radial)
(PRNewsfoto/Radial)

The pandemic has changed the way consumers shop, with many retailers experiencing an influx in online sales as the demand for ecommerce skyrockets. Consumer research reveals that 66% of shoppers plan to increase their online purchases this holiday season. As demand is expected to continue to soar throughout the holiday season, the need for customer care representatives is great. With over

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Socialbakers acquired by customer engagement company Astute

Astute, a customer engagement platform headquartered in Columbus, Ohio, is announcing that it has acquired social media marketing company Socialbakers.

The financial terms of the acquisition were not disclosed. Socialbakers CEO Yuval Ben-Itzhak will become president of Socialbakers for the combined company, and he told me via email that the entire Socialbakers team will be joining as well, resulting in a combined organization with more than 600 employees and $100 million in annual recurring revenue.

Socialbakers was one of the last independent players from the first wave of social analytics. Founded in 2008 and based in Prague, the company raised a total of $34 million in funding, according to Crunchbase, from investors including Earlybird Venture Capital and Index Ventures. And it’s used by more than 2,500 brands globally.

Astute, meanwhile, has been around for 25 years, and focuses on unifying customer data. Ben-Itzhak said that by acquiring Socialbakers, Astute will

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COVID-19 Accelerates Insurance Digitalization to Meet Customer Demand: World InsurTech Report 2020

Adopting a new mindset, leveraging intelligent processes and collaborating with ecosystem partners will be crucial to meet rising business and customer needs

Insurers must explore new ways to build capabilities to meet the digital needs of customers as BigTechs1 and non-traditional players enter the insurance space, according to the World InsurTech Report 2020 (WITR) published today from Capgemini and Efma.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20200914005893/en/

World InsurTech Report 2020 Infographic (Graphic: Business Wire)

With COVID-19 increasing customer engagement and expectations, the World InsurTech Report 2020 outlines a growing opportunity for InsurTechs, as insurers focus on their digitalization efforts. As BigTechs make their presence felt in insurance, the boundaries between insurance, InsurTechs, BigTechs, and tech partners are blurring. Insurers need to improve on high-impact focus areas including customer centricity, intelligent processes, product agility and an open ecosystem to remain competitive.

“Insurers have to look

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Centerfield Adds Speech Analytics to Customer Acquisition Platform Dugout

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Wells Fargo: These 3 “Strong Buy” Stocks Have Over 70% Upside Potential

Markets are on a roller coaster lately, up one day and down the next, as Wall Street’s pros and investors alike try to make sense of the constantly shifting news cycle. To wit: In the first week of October, we’ve seen a pretty good September jobs report, President Trump spend three days at Walter Reed Hospital with a case of COVID-19, and on his discharge the President withdrew from negotiations with House Democrats on a new COVID economic stimulus package. It’s enough to make your head spin.It’s also enough to send the S&P up 60 points one day and down 60 points the next day. Investors are nervous; no one wants to see another economic tailspin, no one wants to see the Administration handicapped by coronavirus, and whether there will be a stimulus package or not, of

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Don Peppers: “Big Data” – Coming to a Customer Experience Near You

In thinking about how to assess the customer experience, it’s important to keep two different kinds of data in mind: observational data and interactive data.



a view of a city


© Provided by LinkedIn


The Voice of Customer surveys you do, whether you use NPS or some other customer satisfaction metric, represent interactive data. And there’s no better judge of the quality of a customer experience than the customer herself, so interactive feedback is vital. This kind of feedback has proven particularly handy for immediately revealing mistakes, errors, or missteps in the experience delivered to a customer during a transaction or some other event.

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Whenever a customer buys something, or calls in to talk to someone, or selects something on your website – absolutely every time a customer engages with your business in any way you have an opportunity to outperform or underperform, relative to that customer’s expectations. So capturing transactional VOC feedback

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‘Rogue’ Shopify employees may have stolen customer data from 200 merchants

  • Two Shopify employees may have exposed customers’ names, email and postal addresses, and order details from 200 merchants, the Canadian e-commerce giant said on Tuesday.
  • There is no evidence that any data taken by the “rogue” customer support workers has been used, Shopify said.
  • Shopify is working with the FBI and other international agencies to investigate the theft, it said.

Two “rogue” Shopify employees tried to steal transaction records from merchants and may have exposed customer data, the online payment platform said on Tuesday.

The employees may have taken customer data including names, email and postal addresses, and order details, the Canadian e-commerce giant said. Sensitive personal and financial information, such as full payment card details, was not accessed, it added.

The incident involved data from less than 200 merchants, who the company has notified. More than 1 million merchants use Shopify to sell their goods online.

The company said

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Co Antrim Ooh and Aah Cookies celebrate five years in business with exciting customer offer for their expanding range

A Co Antrim bakery has the recipe for success having increased their sales throughout the UK and Ireland by 75% during lockdown as they mark their fifth birthday.

Ooh & Aah Cookies, based in Ballyclare, is owned by Barbara-Anne McMullan and Ruth Armstrong and despite having ceased trading for five weeks at the beginning of lockdown, reopened in April, and has had phenomenal success since, with the in-demand cookies selling out every week.

The unique offering includes 7” and 12’’ Personalised Cookie Cards; Signature Stuffed Cookies and Limited Edition Cookies, with fun flavours including  The Snickerbocker Glory, The Lemon Meringue, The Milky Slay and The Jaffa Jookie.

Ruth said: “We have enjoyed steady growth over the last five years, however as a small team with young families, we felt that we had no option than to temporarily close at the beginning of lockdown.

“It didn’t feel like it at the

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Yeahka Announces 2020 Interim Results, Technology-enabled Business Services Realized Rapid Growth in Revenue and its Customer Base

HONG KONG, Aug. 27, 2020 /PRNewswire/ — Yeahka Limited (“Yeahka” or the “Company”, Stock Code: 9923), the leading payment-based technology platform in China, is pleased to announce the unaudited consolidated results for the six months ended June 30, 2020 (the “Period” or the “Reporting Period”).

Mr. Luke Liu, Chairman of the Board, Chief Executive Officer and Executive Director of the Company, said: “In the first half of the year, the covid-19 Pandemic triggered offline merchants to jump-start their digitalization process and the demand for technology services among China’s small and micro sized merchants has been increasing rapidly. Guided by our mission to ‘continuously create value for merchants and consumers’, we focused on the needs of millions of small and micro merchants in China, using payment services as the entry point to strengthen our technology platforms, to provide merchants with comprehensive technology-enabled business services. We continued

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Yeahka Announces 2020 Interim Results, Technology-enabled Business Services Realized Rapid Growth in Revenue and its Customer Base, Business News

HONG KONG, Aug. 27, 2020 /PRNewswire/ — Yeahka Limited (“Yeahka” or the “Company”, Stock Code: 9923), the leading payment-based technology platform in China, is pleased to announce the unaudited consolidated results for the six months ended June 30, 2020 (the “Period” or the “Reporting Period”).

Mr. Luke Liu, Chairman of the Board, Chief Executive Officer and Executive Director of the Company, said: “In the first half of the year, the covid-19 Pandemic triggered offline merchants to jump-start their digitalization process and the demand for technology services among China’s small and micro sized merchants has been increasing rapidly. Guided by our mission to ‘continuously create value for merchants and consumers’, we focused on the needs of millions of small and micro merchants in China, using payment services as the entry point to strengthen our technology platforms, to provide merchants with comprehensive technology-enabled business services. We continued

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