How Chat Banking is Transforming Financial Services Customer Experience

The banking industry has seen a number of key technology advancements over the last several decades, as it has moved away from a brick-and-mortar strategy toward a more self-service-driven model.…

Orange Business Services Delivers Collaboration and Contact Center Services for ZIM to Improve Customer Experience in Cargo Shipping

PARIS–(BUSINESS WIRE)–ZIM Integrated Shipping has extended its contract with Orange Business Services for cloud-based contact center and collaboration services, including network connectivity and audio and web conferencing. This solution will…

Looking for a Personalized Shopping Experience in Coronavirus Times? 5 Online Retailers You Need to Know Now

Click here to read the full article. Everyone’s doing it — shopping online. As the pandemic continues to escalate, e-tailers will have access to more consumer dollars than ever before.…